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High Performance through Engagement
"Better Working Relationships"


Because better working relationships are the key to sustainable high performance.


Helping Teams, Leaders and Organisations with:

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Problem Solving
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Leadership Development
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Helping the people closest to the problem solve the problem. Supporting leaders to develop better working relationships. Coaching organisations through cultural transformation

High Performance through Engagement

You know how people ask for more money than they need and then go and spend it all? You know when there is a great idea to improve things and people resist implementing it? You know when people spend more time protecting themselves than doing the work that is required?

Wouldn’t it be great if we could get better synergy between commercial responsibility, continuous improvement of services and products AND create a constructive culture?

A High Performance through Engagement or HPtE Strategy® guides people to seek out cost-effective improvement opportunities, deliver more consumer value, strengthens peoples ability to solve problems, reduces conflict, builds resilience and creates better working relationships.

An HPtE Strategy® delivers sustainable high performance in any organisation. It delivers this by finding synergy between the three necessary conditions of Commercial Responsibility, Consumer Value and a safe, secure and satisfying Culture. These are known as “The 3C’s”.

An HPtE Strategy® forms a commitment to “The 3C’s” by everyone. It begins with a formal joint ‘Declaration’ or 'Social Contract' between the Executive and the Employees (including their Unions if employees are represented). It includes the development of Leadership that facilitates people to improve the work system rather than telling people what to do and how to do it. It prioritises improvement ideas for the greatest return on money and time. People learn to collaborate, innovate and engage through problem-solving. A new way of thinking and behaving evolves where the conflict that once wasted so much time and money dissolves.

The result – better working relationship, more time and more money.

About Us:
The Employment Relations Centre (ERC), is a management consulting practice that specialises in using powerful systems thinking processes to help business leaders, teams and individuals gain a unique insight into:
  1. Why things should change?
  2. What needs to change?
  3. What to change to?
  4. How to implement the necessary change in order to achieve sustainable high performance?

We help client businesses become high-performing, continuously improving organisations by engaging employees in solving problems that impede business performance and customer satisfaction and then facilitate those employees to implement their solutions. This approach builds internal commitment to change, generates real solutions, accelerates implementation and creates measurable culture transformation.

We work across the globe with clients who are seeking to become High Performance Organisations.

We provide:
  • Strategic guidance,
  • Operational support,
  • Facilitation,
  • Group Effectiveness Training
  • Culture measures,
  • Psychometric assessments,
  • Leadership development
  • Coaching and training in systems thinking and,
  • Support to implement all aspects of an HPtE Strategy® in client workplaces. 

If you have a performance challenge in your workplace in which people are essential to achieving a successful outcome contact us.

Thank you for the opportunity to be of service.

It is all about the People:

He aha te mea nui o te ao

What is the most important thing in the world?

He tangata, he tangata, he tangata

It is the people, it is the people, it is the people

Maori proverb

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