What is the outcome of a High Performance through Engagement (HPtE) Strategy?

A High Performance through Engagement Strategy is a People focused organisation strategy that deliberately creates a Culture of collaboration, innovation, confidence and achievement to deliver sustainable Customer and Commercial value.

You will recall that the pressure to meet budget (usually through reduced labour cost) creates a serious conflict.

 

High Performance Engagement - The problem-548

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
 
A High Performance through Engagement Strategy is designed to facilitate the synergy between the 3 C’s of Commercial, Customer and Culture.

It fits into the HPtE Strategy™ Framework here:
 
High Performance Engagement - Injection-127

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
The initial return on investment of a High Performance through Engagement Strategy comes from reduced conflict.  Less personal grievance claims, less industrial action, less power struggles and less avoidance.  Through a commitment to collaboration on the three C's all people begin to focus on the needs of the organisation as a whole.  Most organisations see some return on investment in terms of improved Culture, Customer value and Commercial responsibility very early just by stopping the pain, expense and in-efficiency of passive/aggressive behaviour.

High Performance Engagement - Reduce conflict-57

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
 
Additional returns are gained with the formation of collaborative Leadership that is focused on the goal of sustainable high performance.  The development of constructive Leadership behaviour within this team accelerates the return:

 
High Performance Engagement - Leadership-492

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
The formation, support and resourcing of Improvement Teams brings the High Performance through Engagement Strategy to the people who are closest to the customer and processes:

 
High Performance Engagement - Collaboration-101

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
 
As Leadership and Improvement Teams learn new habits and skills performance accelerates:
 
High Performance Engagement - Performance-127

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
 
New habits and skills are reinforced.  Over time the culture has moved from one of passive/aggressive to highly constructive.  There are measurable increases in collaboration, innovation, contribution and achievement.

These are the conditions for sustainable high performance:

 
High Performance Engagement - The outcome-448

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
 
The change in collaboration, innovation, confidence and achievement as a result of High Performance through Engagement is measurable:

High Performance Culture

(Slide from an "An Introduction to the HPtE Strategy™ Framework")
 
Combined with metrics on Commercial responsibility and Customer satisfaction the organisation can create its own dashboard to monitor performance in relation to achieving sustainable high performance through Commercial responsibility, Customer value and a Culture that is safe, secure and satisfying for employees.



Experienced High Performance through Engagement Practitioner.

KP-752

Karl Perry


Have a question about HPtE - Ask Karl

Ask about Karl's 90 minute "An Introduction to the HPtE Strategy™ Framework"
(Designed as an overview for Senior Leadership Teams)
Public Profilehttps://nz.linkedin.com/in/karlgperry

HPtE Strategy™ Framework

Research and development by Karl Perry.
Copyright © 2018 Employment Relations Centre Ltd.
All Rights Reserved.