Say what you mean, mean what you say, and talk your way to the top. Communication is the single most important key to a manager's success. What you say - and how you say it - sets the tone for every personal interaction, whether you're dealing with a troublesome employee, a competitive coworker, or a demanding boss. Yet few people are actually trained to handle common managerial situations."
Perfect Phrases for Managers and Supervisors" is a practical crash course in communication skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for typical scenarios, and hundreds of effective "PowerPhrases", it gives you all the tools you need to establish your role as a leader - and achieve your goals with your coworkers' support.
Learn how to: choose the right words at the right time; set a tone of mutual trust and respect; deal with difficult employees and delicate problems; talk to your boss and stay in the loop; conduct interviews and performance reviews; handle friendships in the workplace; discipline workers or terminate employment; present new ideas, procedures, or policies; and, open up healthy communications that benefit everyone. Your effectiveness in the workplace depends on how you talk to others. This essential all-purpose guide provides the perfect words and phrases that get the job done.
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