When applying to the Authority, your employment consultant will complete a Statement of Problem explaining in ordinary language what the problem is. The explanation will include the facts that gave rise to the problem and the way you would like the problem resolved. They then lodge your application by sending your completed form to the Authority together with the fee.
The Authority will send a copy of your Statement of Problem to the other party, the respondent, who will be asked to provide a Statement in Reply within 14 days. The respondent should give his or her view of the problem in plain language, his or her account of the facts, and any steps taken to resolve the problem, such as mediation.
The Authority can contact either party to clarify any points made in their statements. It may also hold a "pre-investigation conference", perhaps by telephone or other means, to resolve some issues or discuss procedures for the investigation of the problem.
Price is per 1/2 hour.
