When you submit your payment details the transaction is 'authorised' which means funds are reserved for the transaction. Payment is not processed until your phone consultation or document is complete.
Drafting the Personal Grievance letter is the most important document in your claim. It sets the foundation for you legal arguement and the facts that support your case. It also sets out the remedies you are seeking.
This letter must be submitted to the Employer within 90 days of the grievance occurring.
This free booklet from the Department of Labour describes some typical problems that can be experienced and where employees and employers can go for help.