High Performance Engagement
While employee participation initiatives are not new in New Zealand the High Performance Engagement initiative at Air New Zealand is unique in it size and scope.
"Air New Zealand’s 11,000 or so staff are highly unionised and the high performance engagement initiative has involved a number of unions including the EPMU, the Aviation & Marine Engineers Association, the New Zealand Airline Pilots Association (NZALPA), the Federation of Air New Zealand Pilots, and the Flight Attendants and Related Services Association (FARSA)."
Behind Air New Zealand's High Performance Engagement initiative is a significant culture shift.
Read more from the NZ Herald:
"What's it really like to work at Air NZ?"
Bruce Parton, Chief Operations Officer, Air New Zealand
"You can't buy engagement - it comes from treating people with respect and dignity and listening."
Lorraine Murphy, Chief People Officer, Air New Zealand
High Performance Engagement is an outcome. It is an outcome of a High Performance Culture.
High Performance Cultures are built on three foundations:
The combination of these three things when practiced consistently has a profound impact on the way people think and behave, how they make decisions and in turn creates a set of culture norms that is highly engaging. It is well established that culture is a driving force of performance for all organisations.
But High Performance Engagement is not just about creating healthy Employer/Union relationships.
Every commercial business has to get three things right to be sustainable:
To satisfy shareholders commercial expectations it is necessary to satisfy customers and have secure and satisfied employees (the capitalist view).
To satisfy customer expectations it is necessary to have secure and satisfies employees and commercial satisfaction.
To satisfy security and satisfaction for employees it is necessary to have commercial satisfaction and customer satisfaction (the socialist view).
Encouraging employees to derive security and satisfaction from improving customer service for a positive commercial outcome is smart business. It is the only way to leverage all three conditions at the same time.
Here are Lion Nathan's results from adopting a High Performance Culture:
Read more from Human Synergistics: